Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info.usa@adlerproducts.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Orders & Shipping:
Simply browse our collections, choose your items, select the size and quantity, and click "Add to Cart." Once you are ready, proceed to check out and follow the instructions to complete your purchase securely.
Currently, we are only shipping in the USA. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Orders are typically processed within 1-2 business days. Delivery times vary by location:
- USA/Canada: 7–14 business days.
Absolutely. Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.
Products & Sizing:
Please refer to our detailed Size Guide on each product page. If you are between sizes or need help, contact us — we are happy to assist.
All protective motorcycle apparel under ADLER PRODUCTS is designed to meet international safety standards. All materials and accessories used are tested and free from harmful chemicals. The Protectors used are CE Certified (LEVEL 1 & 2), each garment carries a user manual attached with it.
Yes, but care instructions vary by product. Please check the label inside each garment or refer to our Care Instructions Page for specific guidance.
Returns & Exchanges:
We offer a 15-day return window from the delivery date. Items must be unused, with tags attached.
Yes, exchanges for size are free from the 15-day window. Items must be unused, with tags attached.
Once we receive and inspect the returned item, the refunds are processed within 5-10 business days to the original payment method.
Support & Contact:
You can reach us anytime via email at info.usa@adlerproducts.com or use our Contact Form. We typically respond within 24 hours.
Yes, we welcome retail partners and dealers. Please email us at info.usa@adlerproducts.com for wholesale inquiries.